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We aim to ensure a smooth and reliable delivery experience for all Toy Trance orders.

1. Order Processing

• Orders are processed within 1–2 business days after confirmation
• Orders placed on weekends or public holidays will be processed on the next working day

2. Delivery Timeline

• Estimated delivery time is 3–7 business days, depending on the delivery location
• Remote or non-serviceable areas may take longer

3. Shipping Charges

• Shipping charges (if applicable) will be displayed at checkout
• Free shipping may be offered on select orders or promotions

4. Order Tracking

• Once shipped, tracking details will be shared via SMS/email
• Customers can track their order in real-time using the provided link

5. Delays & Exceptions

• Delays may occur due to unforeseen circumstances such as weather, courier issues, or high demand periods
• Toy Trance is not liable for delays caused by third-party logistics partners, but we will assist in resolving issues